All Users
A User is anyone who is registered in the system. This includes regular users, admins, sub-admins, and super admins. The users can be searched and filtered by email, first and last name, status, role, teams, etc.
User Management
The users tab is where users are granted activation, their permissions, teams, projects, and certifications. This information can be accessed by selecting on the user, and a modal on the left side will appear that provides all of the basic information on that user.
The actions that can be taken for each user are as follows:
| Action | Notes |
|---|---|
| Bulk Email | Allows users to copy or download a specified user's email. |
| Make announcement | Allows users who have access to the management tab to make an announcement to selected users. |
| Refresh User Info (Dry-update log) | Allows users to update all the user information with the same content. The purpose is to re-record their information in the audit log. |
| Add certification | Allows users to grant certifications which are necessary to be in a project. |
| Add to project | Allows users to edit the project the user is in, its role, restrictions and expiration date for the project membership. |
| Add to team | Allows users to be added to a team. |
| Change role | Allows users to alter the type of user they are in the system. |
| Apply profile | Allows users to apply a custom user profile. |
| Change state | Allows users to alter a user's state. |
| Disable account until | Allows users to disable a user's account until a specified date. |
| Edit metadata | Allows users to edit the First/Last Name, contact email, department and position. |
| Delete | Users with higher roles can completely delete a user from the system which removes their existence from the database. Deleted users cannot be reactivated. |
Most of the actions listed above can be done for a bulk of users. For example, a list of users can be selected and then added to a team. Actions that can be done on multiple users remain in the top menu bar after more than one user is selected. In order to select multiple users, hold down the Shift button.
Bulk Email
The bulk email action allows users to select a bulk of other users and copy or download their email addresses. This is an alternative way to grab emails to communicate with users via an email client.
To perform this action go to tab and select Users in the left panel. Select the users you would like to bulk email then click Bulk Email. You may copy or download the email addresses.
You can use the Bulk Email option in other Management tabs such as: Sub-admin Managed objects, Resources by User, Team Memberships, Project Memberships, User certifications, VM Hardware Setups, VM Configurations, Running VMs, Service VMs, Drives, ISO images, Backup Domains, and Escrow Users.
Make announcement
The make announcement action allows users to select an announcement to a bulk of users at once. To make an announcement go to tab and select Users in the left panel. Find the user you would like to make an announcement to, then click Make announcement.
Refresh User information
The refresh user info is used to ensure that a user and all of their information is propagated to the audit log.
To refresh user info, go to tab and select Users in the left panel. Find the user you would like to refresh info for then click Refresh user(s) info.
Add certification
This action is used to grant user certifications that are needed to meet project requirements. This action can be applied to multiple users at once.
To add certification to a user go to tab and select Users in the left panel. Find the user you would like to add the certification then click Add certification.
Add to project
To add a user to a project go to tab and select Users in the left panel. Find the user you would like to add to project then click Add to project(s).
Users may also select multiple users and add all of them to a project as seen in the video below.
Add to team
A user can be Added to a team in this section. For more about teams and why they are crucial, please visit the teams section of documentation. In the video below, multiple users are selected to be added to a team.
Change role
A user's role can be altered such as user to admin or admin to user. One must have the correct permissions to promote or demote users.
To perform this action go to tab and select Users in the left panel. Select the user you would like to change role for then click Change role.
Apply Profile
Apply profile option may be used when a custom user profile was designed for specific users.We do not recommend using custom user profiles in the beginning, other than the default user profiles set by the system which can be applied from the Change role option as seen above.
To perform this action go to tab and select Users in the left panel. Find the user you would like to change state for then click Apply profile. Select your custom user profile choice.
Change state
A user's state is defined by a user being active or inactive. A user can change state here as well as if their account can be escrowed.
To perform this action go to tab and select Users in the left panel. Find the user you would like to change state for then click Change state.
A user's account can also be deactivated the same way. When deactivating a user, a reason must be provided for this action.
Edit Metadata
Once a user is in the system, they may wish to edit information such as their name, their contact email, or their role. This can be accomplished as follows.
Go to tab and select Users in the left panel.
Select the user you would like to edit the metadata for then click Edit metadata.
Delete User
To delete a user go to tab and select Users in the left panel. Find the user you would like to delete then click Delete.